Unfortunately BA wont just take the blame instead there blaming it on staff familiarisation, but isn’t training the staff BA’s job? They did, however, point out the fact that 34 flights which it has had to cancel on the opening day represented fewer than 10% of those scheduled to leave the terminal. Personally I’m thinking the media hype made it sound much worse. Even though BA says it was fewer the 10% of flights that doesn’t help any of the passenger’s whose flights were cancelled, however, I do think that they attempted to handle the situation but was too over powering for them. Hopefully they’ll have terminal 5 100% working soon and the lost flights reclaimed and holidays saved.

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